FIRST AND FOREMOST, I would like to thank you for taking the time out to show interest in my PBJ CLOTHING COMPANY, WE ARE NOTHING WITHOUT YOU. With that said, I am feeling all the love with the exorbitant amount of orders the business is now taking in. I am humbled and very grateful for the opportunity to SPREAD PBJ all over the world.
ITEMS ARE MAILED USPS FIRST CLASS & PRIORITY MAIL. TRACKING NUMBERS ARE DISTRIBUTED VIA EMAIL.
WHEN WILL I GET MY ORDER?
CURRENTLY, THE WAIT TIME ON NEW ITEMS AND/OR RESTOCKED ITEMS is 2-4 WEEKS....
THE WAIT FOR IN STOCK ITEMS IS 2-3 BUSINESS DAYS TO PROCESS ORDERS.... shipping time varies between 5-7 business days and is seperate from the processing time. Orders will include tracking that will be emailed to the address provided (ALSO CHECK THE SPAM FOLDER)
IN STOCK vs. BACKORDERED
Items that are in stock will mail as soon as the order is received and the remainder of the shipment will go out once that inventory arrives to the warehouse. If you receive half of your order or a partial fulfillment don't panic! I just want you to enjoy some of the items early rather than anxiously wait for the entire order.
***PLEASE DO NOT INQUIRE ABOUT ORDERS VIA INSTAGRAM POSTS... DM ONLY***
EMAILS CAN TAKE UP TO 48 HOURS and WILL BE ANSWERED MON-FRI 6AM-5PM EST
PBJ CLOTHING RETURN POLICY
❌NO RETURNS/EXCHANGES WILL BE ACCEPTED WITH ANY ITEM UNLESS DAMAGED OR ITEM MISSING ***
❌PBJCCo. DOES NOT CANCEL ORDERS ONCE PLACED.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Exchanges (if applicable)
We only replace items if they are defective or damaged. **NOT SIZING ERROR** send us an email at Info.firstname.lastname@example.org send your item WITHIN 10 BUSINESS DAYS to:
ATTN: PBJ CLOTHING CO.
(IF YOU DO NOT HAVE PERMISSION TO SEND BACK YOUR ITEM IT WILL BE REFUSED)
PBJ Clothing Co. is NOT responsible for LOST or STOLEN packages and will not take accountability for the USPS items being misdelivered or wrongly delivered. PLEASE CONTACT USPS FOR LOST OR STOLEN ITEMS.
You will be responsible for paying for your own shipping costs for returning your item. **Shipping costs are non-refundable**. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using an INSURED trackable shipping service. We do NOT guarantee that we will receive your returned item.